You can contact us at contact@ternurx.com

We ship orders on Tuesdays and Thursdays. Express and expedited orders may be shipped earlier. ♡

No. Small variations are part of the nature of our production process and are not considered defects. Slight differences in color, placement, texture, or finish may occur and make each piece unique. ✶

Our customer service team is available Monday to Friday, from 10:00 AM to 6:00 PM (Mexico City time). ♡

Each item includes its own specific measurements. ♡

Please contact us within 5 days of receiving your order and provide photographic evidence of the defect so we can review your case. ♡

• Filia Store (CDMX)
• DEBUT (CDMX)
• Estética Unisex (Hermosillo)

An upcycled piece is created from pre-existing materials or garments that are repurposed to extend their lifespan and give them a new life. ♡

If delivery is refused, the customer will be responsible for the original shipping costs and any additional fees incurred. ♡

The customer is responsible for the care of the garment.

es, tracking information is provided once your order has been dispatched. ♡

Delivery times depend on the destination country and the shipping method selected, but international orders usually arrive within approximately 20–23 days. ♡

You can cancel or modify your order only within the first 1–2 hours after placing it. ♡

• We recommend hand washing or using a delicate cycle. Do not tumble dry, and always wash your garment inside out. ♡

Sí. Pueden existir diferencias en color, textura o acabado debido al proceso de producción. No se consideran defectos.

Tu solicitud será atendida el siguiente día hábil.

Some custom orders may be accepted upon request and subject to availability. ♡

Not necessarily. Many pieces are one of a kind or produced in limited quantities.

No.

The customer is responsible for reviewing all sizing information before purchasing.

All orders are shipped from Mexico City.

All orders are processed within 48 hours of purchase. ♡

We ship domestically with MEXPOST and ESTAFETA. International orders are shipped via the national postal service, and express deliveries may be handled by carriers such as FedEx, DHL or UPS. ♡

No. Cada una puede presentar variaciones en color, textura o desgaste.

Shipping costs are calculated at checkout depending on the destination. ♡

• Items must be unworn, unaltered, and returned with their original tags attached. ♡

No. Each request is evaluated individually, and Ternurx reserves the right to refuse any request. ♡

No. All sales are final.

Ternurx is not responsible for any incidents caused by the shipping carrier. These must be resolved directly with the corresponding courier service. ♡

es, we offer international shipping to anywhere in the world.